FAQS

Orders & Delivery

Do you offer free shipping?

Yes. Standard shipping is free to U.S. destinations available at checkout. For other countries, please contact us before ordering to confirm availability and shipping costs. See our Shipping Policy.

When will my order arrive?

Ready-to-ship orders normally require 1–2 business days for processing, followed by approximately 3–5 business days in transit. Customization may require additional preparation. Delivery times are estimates; confirm any event deadline with us before ordering.

How do I track my order?

We email your tracking details after dispatch. If tracking has not updated or you need help, contact us with your order number.

Can I change or cancel my order?

Contact us as soon as possible. Whether a change or cancellation is possible depends on how far the order has progressed, including any customization or dispatch.

Choosing Your Hair

How do I choose the size and specifications?

Check the length options and the cap, lace, density and color details on the individual product page. Do not assume every style has the same cap size or construction. Contact us before ordering if you need a particular cap fit or a custom specification.

Are all products unprocessed or suitable for bleaching?

No single processing or coloring claim applies to every collection. Natural-color, 613 blonde and Salon-colored products can have different processing histories. Follow the individual product description and ask us to confirm what is suitable for the exact product before any chemical treatment.

Can I heat-style or recolor my wig?

Check the product-specific care instructions first. Coloring, bleaching or excessive heat can change the hair and its condition. Consult a qualified stylist and confirm suitability before treating the product. Alterations can affect return eligibility under our Refund Policy.

Will the color look exactly the same on my screen?

Lighting and display settings can affect how shades appear. If a precise color match matters, contact us before ordering. Clearly labeled AI concept images illustrate proposed styles and are not photographs of an actual item.

Returns & Support

What is your return period?

For a change-of-mind return, contact customer service within 15 calendar days after delivery. Obtain written authorization and the correct return instructions before shipping anything back. The item must be unused, unaltered, complete and in original condition suitable for resale; lace must remain uncut. Return shipping for non-quality reasons is paid by the customer. Read our Returns & Refunds Policy for eligibility, product-issue handling and inspection requirements.